dkwim Terms & Conditions — Please Read Before Playing

1. Introduction

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and dkwim ("Platform", "we", "us", "our") regarding your access to and use of the dkwim website and all related gaming services available at dkwim.org. These Terms apply to all users of the platform, including players who browse without registering and registered account holders.

By accessing the dkwim platform, clicking "I Agree", registering an account, making a deposit, or placing any bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must cease using the platform immediately.

2. Eligibility

Access to and use of the dkwim platform is strictly limited to individuals who satisfy all of the following eligibility criteria. dkwim reserves the right to request proof of eligibility at any time and to suspend or close any account where eligibility cannot be confirmed.

• You must be at least 21 years of age. dkwim is strictly an adult platform and does not permit access by minors under any circumstances.
• You must be registering from a jurisdiction where online gaming is not explicitly prohibited by local law. It is your sole responsibility to verify the legality of online gaming in your jurisdiction before registering.
• You must be a human individual registering in your own name. Registrations on behalf of another person, or by automated scripts or bots, are strictly prohibited.
• You must not be registered as a self-excluded player on dkwim or have an active self-exclusion order affecting online gaming.
• You must provide accurate, truthful, and current information during registration, including your legal name, date of birth, and a valid Bangladesh mobile number.

dkwim will verify player age and identity through its Know Your Customer (KYC) process. KYC verification is required before any withdrawal request can be processed. Failure to complete KYC, or the provision of false information, may result in account suspension and forfeiture of any balance held.

3. Account Registration and Security

Each player is permitted to hold one account only. Creating duplicate accounts, using multiple accounts to circumvent limits or claim bonuses more than once, or opening an account on behalf of another person are all prohibited. The following rules govern account registration and ongoing account security obligations.

• One account per player. If duplicate accounts are detected, dkwim reserves the right to close all associated accounts and void any balances or pending withdrawals therein.
• You are solely responsible for keeping your login credentials (mobile number and password) confidential. dkwim will never ask for your password via SMS, email, phone call, or chat.
• You must notify dkwim immediately at [email protected] if you believe your account has been accessed by an unauthorised third party.
• dkwim accounts are non-transferable. You may not sell, transfer, or assign your account to any other person.
• dkwim reserves the right to close or suspend any account at any time, with or without prior notice, where there is reasonable suspicion of a breach of these Terms, fraud, or any other conduct detrimental to the platform or other users.

4. Deposits and Withdrawals

dkwim processes deposits and withdrawals exclusively through approved payment methods. The currently available deposit and withdrawal channels for Bangladesh players are bKash, Nagad, Rocket, and approved bank transfer options. Deposits and withdrawals via any unapproved method are not permitted and may result in funds being held pending investigation.

• Minimum deposit: ৳100 via bKash, Nagad, or Rocket. Minimum withdrawal: ৳500. Maximum single withdrawal amounts are subject to the current limits published in the dkwim cashier.
• Deposits are credited to your dkwim account balance within seconds of confirmed receipt. dkwim is not responsible for delays caused by third-party payment processors, mobile network outages, or bank-side processing times.
• Withdrawals will only be processed to a payment method that is registered in the same name as the dkwim account. Third-party withdrawals are not permitted under any circumstances.
• dkwim reserves the right to request additional documentation before processing any withdrawal. This may include proof of identity, proof of ownership of the payment method, or source-of-funds documentation.
• Any bonus funds in an account are subject to applicable wagering requirements before they may be withdrawn. Free-play balances that have not met rollover requirements are not withdrawable.
• Deposits made by any payment method must be used for gaming purposes on dkwim. Any attempt to use the dkwim platform as a pass-through for funds transfer without genuine gaming activity is prohibited and may be referred to relevant financial authorities.

dkwim aims to process all approved withdrawal requests within one Bangladesh Standard Time business day. Processing times may be longer during peak periods or where additional verification is required. dkwim does not guarantee same-day withdrawal processing in all circumstances.

5. Bonuses and Promotions

dkwim offers bonuses and promotions from time to time, including welcome bonuses, reload bonuses, free spins, and cricket-specific promotional offers. All bonuses are subject to the following general conditions, as well as any specific terms attached to an individual promotion at the time of its offer.

• Bonuses are available to eligible players who have a verified dkwim account. A player may only claim any individual bonus offer once unless the specific promotion terms state otherwise.
• All bonus funds are subject to wagering requirements (rollover) before any portion may be withdrawn as real money. The applicable rollover multiplier for each promotion is stated in the specific promotion terms.
• dkwim reserves the right to cancel or modify any promotion at any time. Where a promotion has been incorrectly displayed or made available due to a technical error, dkwim reserves the right to void any associated bonus and any winnings derived from it.
• Players found to be abusing bonus offers — including the use of multiple accounts to claim bonuses more than once, or structured play patterns designed to exploit wagering requirements — will have their bonuses voided and accounts reviewed for suspension.
• Bonuses are not transferable between accounts and have no cash value independent of the wagering requirement being satisfied.

6. Betting and Gaming Rules

All betting and gaming activity on dkwim is subject to the individual rules of each game or betting market, as made available within the platform. Players are responsible for understanding the rules of any game or market before placing a bet or wager. The following general rules apply to all gaming activity on dkwim.

• dkwim reserves the right to void any bet or wager placed in error, where a technical malfunction affected the odds or outcome, or where the bet was placed on an event whose result was already known at the time of placement.
• Live in-play bet acceptance is at the discretion of dkwim. A bet is not confirmed until a confirmation message is displayed on screen. dkwim is not liable for bets that were not successfully registered due to connectivity issues on the player's side.
• Minimum and maximum stake limits apply to all betting markets and game types. Current limits are displayed within the relevant game or market interface on the dkwim platform.
• Winnings from live casino games, slots, and crash games are credited to the player's real-money account balance immediately upon the conclusion of each game round, subject to the platform's system processing time.
• dkwim uses RNG (Random Number Generator) certified game engines for all slot and table game products. The RNG certifications for each provider are available from the relevant game studio on request.

In the event of a dispute regarding a game outcome or bet settlement, dkwim's records will be treated as definitive, subject to the player's right to raise a formal dispute via the contact process described in Section 14 of these Terms.

7. Responsible Gaming

dkwim is committed to promoting responsible gaming practices and providing tools that help players manage their gaming activity. The platform is strictly for adults aged 21 and above. dkwim encourages all players to set personal limits and to treat gaming as entertainment, not as a source of income.

• Players may set deposit limits on their dkwim account at any time. Once a limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a mandatory cooling-off period before the increase is applied.
• Players may request a temporary time-out from gaming activity ranging from 24 hours to 6 weeks. During a time-out, the account remains open but no deposits or bets may be placed.
• Players who wish to permanently exclude themselves from dkwim may submit a self-exclusion request to [email protected]. Self-exclusion is processed within one Bangladesh Standard Time business day and is permanent unless a reactivation request is submitted after a minimum cooling-off period of six months.
• dkwim will not knowingly allow a self-excluded player to reopen an account during the exclusion period. Any winnings generated by a self-excluded player who circumvented the exclusion will be voided.

8. Prohibited Conduct

The following conduct is strictly prohibited on the dkwim platform. Engaging in any of the following behaviours may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities where the conduct constitutes a criminal offence.

• Fraud, money laundering, or any financial crime involving the dkwim platform or its payment processing systems.
• Use of automated software, bots, AI-assisted tools, or any other non-human method to interact with games, betting markets, or platform systems.
• Collusion with other players, match-fixing, or any attempt to manipulate the outcome of a game, sporting event, or betting market.
• Opening or operating more than one dkwim account for the purpose of circumventing limits, claiming multiple bonuses, or evading a self-exclusion or account suspension.
• Any attempt to reverse-engineer, hack, disrupt, or otherwise interfere with the technical operation of the dkwim platform, its servers, APIs, or game engines.

dkwim employs fraud detection systems that monitor account activity in real time. Accounts flagged by these systems may be suspended pending manual review. dkwim will notify the account holder of any suspension via the registered contact details where it is safe and appropriate to do so.

9. Intellectual Property

All content on the dkwim platform, including but not limited to the website design, software, source code, graphics, text, logos, game interfaces, and any other materials made available by dkwim, is the exclusive intellectual property of dkwim or is used under licence from its respective owners. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dkwim platform for personal, non-commercial gaming purposes only. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any dkwim content.

10. Limitation of Liability

To the fullest extent permitted by applicable law, dkwim's total liability to any player arising out of or in connection with these Terms or the use of the platform shall be limited to the net real-money deposits made by that player to their dkwim account in the 30-day period immediately preceding the event giving rise to the liability claim.

• dkwim shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with the use or inability to use the platform.
• dkwim makes no warranty that the platform will be available uninterrupted, error-free, or free from viruses or other harmful components. Scheduled maintenance windows will be communicated in advance where practicable.
• dkwim is not liable for any loss resulting from a player acting on inaccurate, incomplete, or outdated information displayed on the platform due to a technical error, provided that dkwim acts promptly to correct such errors upon becoming aware of them.

Nothing in these Terms limits or excludes dkwim's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited by applicable law.

11. Amendments to These Terms

dkwim reserves the right to amend, update, or replace these Terms at any time. Where a material change is made to these Terms, dkwim will provide notice to registered players via the email address or mobile number on record, or by displaying a prominent notice on the platform, at least 7 days before the change takes effect.

Your continued use of the dkwim platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must cease using the platform and may close your account by contacting [email protected].

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the dkwim platform shall first be submitted to dkwim's internal dispute resolution process, as described below, before any external proceedings are initiated.

To initiate the internal dispute process, the player must submit a written complaint to [email protected], setting out the nature of the dispute, the amount in question (if applicable), and the resolution sought. dkwim will acknowledge the complaint within 2 Bangladesh Standard Time business days and aim to provide a final response within 14 days of acknowledgement.